Changed your mind about the order? No problem!
You can only modify your order within 24 hours of placing it.
Please note: That once your order is being processed or in transit, we are unable to make any further modifications.
Your satisfaction is our #1 priority.
If you encounter any of the following issues, we will send you a replacement item at no additional cost:
- non-receipt of the product within the guaranteed time (20 days excluding 5-7 days of processing);
- receipt of a wrong item (wrong customized information on the product, wrong product or blurry product); and
- receipt of a damaged product (broken).
Note: In case you do not want a replacement, you can request for a refund. There is no need to return the wrong or defective item so you don’t need to pay the shipping cost on returns.
Please contact us at firstname.lastname@example.org.
We do not process a refund in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivery” in the tracking system, having been shipped into your mailbox but gotten lost).
* If you wish to request a refund, please do so within 15 days after the guaranteed delivery period (20 days) has expired. You can submit your request by sending us a message through the Contact Us page. Please note that if 35 days have passed since your purchase, we will not be able to offer you a refund or exchange.
If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.
We do not accept size exchanges or returns unless we have made an error in sending you the wrong size. However, if you experience any issues with sewing or printing, we will be happy to assist you. Please contact us first, and we will provide you with instructions on what to do next.
Please do not send your purchase back to us unless we have authorized you to do so.
Send us an email at email@example.com
Contact us at firstname.lastname@example.org for questions related to refunds and returns.